01 Introduction
Welcome to the 99Taya Privacy Policy. At 99Taya, we operate https://99taya.app — a licensed online betting and gaming platform built for Filipino players. We take the privacy of our members seriously, and this document sets out clearly how we collect, process, store, and protect your personal information.
This Privacy Policy applies to all users of the 99Taya website and mobile platform, including registered members, visitors, and anyone who interacts with our services. By using 99Taya, you acknowledge that you have read and understood this policy. This document should be read alongside our Terms and Conditions.
99Taya is committed to full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its Implementing Rules and Regulations. Your data is always handled with respect, transparency, and accountability.
If you have questions about how your personal data is handled on 99Taya, you can reach us at any time via support@99taya.app or through live chat on our platform.
Data Privacy Act Compliant
99Taya processes all personal data in accordance with RA 10173 and the standards set by the National Privacy Commission of the Philippines.
Encrypted Data Storage
Your personal data is stored in secure, encrypted servers. We use industry-standard AES-256 encryption to protect data at rest and in transit.
No Data Selling — Ever
99Taya does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Full stop.
02 Personal Data We Collect
To provide you with the full 99Taya experience — including account management, betting, deposits, and withdrawals — we need to collect certain personal information. Here's a transparent breakdown of what we collect and why:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | Account registration and KYC verification |
| Contact Data | Email address, mobile number | Account communication and support |
| Financial Data | GCash/Maya number, bank account details, card information | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security and fraud prevention |
| Gaming Activity Data | Bet history, game preferences, session duration | Service improvement and responsible gaming |
| Communication Data | Support chat logs, email correspondence | Customer service and dispute resolution |
We only collect personal data that is strictly necessary for the operation of our services. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by regulation and with your explicit consent.
Your Data, Handled Right
Secure Payments for Every Filipino
When you deposit via GCash, Maya, or any other payment method on 99Taya, your financial details go through secure, encrypted channels. We never store your full card number or GCash PIN on our servers — we only retain what's needed to process your transaction and comply with legal requirements.
All payment data is handled in compliance with PCI DSS standards and the Philippine Data Privacy Act.
03 How We Collect Your Data
99Taya collects your personal data through several channels, all of which are designed to be secure and transparent:
- Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, or contact our support team.
- Automated technologies: When you browse or use our platform, we automatically collect technical data like your IP address, browser type, device information, and session cookies.
- Third-party sources: We may receive information from identity verification providers, payment processors, and fraud detection services to help us verify your identity and protect your account.
- Promotional participation: When you opt in to a promotion or bonus offer, we collect information related to your participation and eligibility.
04 Why We Use Your Personal Data
99Taya uses your personal information for specific, legitimate purposes. We do not use your data for anything outside the reasons listed below:
- Account management: Creating and maintaining your 99Taya member account, including verifying your identity and age.
- Service delivery: Processing your bets, deposits, withdrawals, and game access across our platform.
- Legal compliance: Meeting our obligations under Philippine gaming law, the Data Privacy Act, and anti-money laundering regulations.
- Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorized account access, and platform abuse.
- Customer support: Responding to your queries, resolving disputes, and improving our service based on your feedback.
- Platform improvement: Analysing gaming activity data (in anonymized form) to improve our games, features, and user experience.
- Marketing communications: Sending you promotional offers and updates — but only if you have opted in to receive them. You can unsubscribe at any time.
- Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and offering appropriate support tools.
99Taya will never use your personal data for purposes not listed above without first obtaining your explicit consent. You can withdraw consent at any time by contacting our support team.
05 Data Sharing and Third Parties
We understand that sharing your personal data is a sensitive matter, and we take it seriously. 99Taya does not sell your data to anyone. We only share your information with third parties when it is strictly necessary and in limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks receive only the financial data needed to process your transactions.
- Identity verification providers: Third-party KYC (Know Your Customer) services that help us verify your identity and comply with gaming regulations.
- Regulatory authorities: Government agencies, the Philippine Amusement and Gaming Corporation (PAGCOR), and law enforcement bodies when legally required to do so.
- Fraud prevention and security vendors: Specialist services that help us detect and block fraudulent activity on the platform.
- IT and cloud service providers: Technology partners who help us host, maintain, and operate the 99Taya platform — all bound by strict data processing agreements.
Any third party that receives your data is required to handle it with the same level of security and confidentiality that we apply ourselves. We do not allow third parties to use your data for their own marketing purposes.
If 99Taya is ever subject to a merger, acquisition, or asset sale, your personal data may be transferred to the new entity — but only after you have been notified in advance and given the option to delete your account.
Transparent Practices
We Tell You Exactly What We Do With Your Data
Unlike platforms that bury data practices in confusing legalese, 99Taya keeps things straight. We believe Filipinos deserve to know exactly how their information is used — so we spell it out clearly in plain English. No surprises, no hidden data deals.
Our data handling practices are reviewed regularly and audited to ensure continued compliance with Philippine and international privacy standards.
06 Cookies and Tracking Technologies
99Taya uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website. Here's how we use them:
Essential Cookies
These keep the platform running — login sessions, security tokens, and basic site functionality. You cannot opt out of these.
Analytics Cookies
Help us understand how members use 99Taya — which pages are popular, where users drop off — so we can make improvements.
Marketing Cookies
Used to show you relevant promotions and offers within the platform. Only active if you've consented to marketing communications.
Preference Cookies
Remember your settings like language preferences, favourite games, and display options to personalise your experience.
You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99Taya platform.
07 How We Keep Your Data Secure
The security of your personal data is a top priority at 99Taya. We have implemented a range of technical and organisational measures to protect your information from unauthorized access, loss, misuse, or alteration.
- SSL/TLS encryption: All data transmitted between your device and 99Taya's servers is encrypted using industry-standard TLS protocols.
- Secure server infrastructure: Our servers are hosted in secure, access-controlled data centres with 24/7 monitoring.
- Access controls: Only authorised 99Taya personnel with a legitimate need can access your personal data. All staff with data access are trained in data privacy obligations.
- Regular security audits: We conduct periodic security reviews and penetration testing to identify and address any vulnerabilities.
- Password hashing: Your 99Taya account password is never stored in plain text — it is always hashed using secure cryptographic methods.
- Two-factor authentication: We offer two-factor authentication options for enhanced account security.
While we do everything in our power to protect your data, no digital platform can guarantee 100% security. We encourage you to use a strong, unique password and enable two-factor authentication on your 99Taya account.
08 Data Retention
99Taya will only keep your personal data for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law and gaming regulations.
The general retention guidelines we follow are:
- Active account data: Retained for the lifetime of your 99Taya account and for a period of five (5) years after account closure, in line with anti-money laundering and gaming regulatory requirements.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
- Support and communication data: Retained for three (3) years from the last interaction, to help resolve any disputes or complaints that may arise.
- Marketing preferences: Retained until you withdraw your consent or delete your account.
- Technical and security logs: Retained for up to twelve (12) months for fraud detection and security purposes.
Once data is no longer needed and the retention period has passed, it is securely deleted or anonymized so it can no longer be linked to you.
09 Your Data Rights
Under the Philippine Data Privacy Act of 2012 and international best practices, you have the following rights regarding your personal data held by 99Taya:
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your data when it's no longer needed or when consent is withdrawn.
Object to the processing of your data for direct marketing or other specific purposes.
Receive your data in a structured, commonly used format to transfer to another provider.
Request that we limit how we use your data while a complaint or query is being investigated.
To exercise any of these rights, contact our Data Privacy Officer at support@99taya.app. We will respond to all requests within thirty (30) days. Note that some rights may be limited where legal obligations require us to retain certain data.
We may need to verify your identity before processing a data request to prevent unauthorized access to another person's information. Please be ready to provide a valid ID if requested.
10 Minors and Child Protection
99Taya is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone below the minimum legal age for online gaming in the Philippines.
During registration, all members are required to confirm their age and provide government-issued identification. If we discover or are notified that a minor has registered on the platform, we will immediately suspend the account, delete all associated personal data, and refund any deposited funds where possible.
If you are a parent or guardian and believe your child has registered on 99Taya, please contact us immediately at support@99taya.app and we will take action right away.
11 Changes to This Privacy Policy
99Taya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make material changes, we will update the "Effective Date" at the top of this page.
Where the changes are significant, we will notify active members via email or through an in-platform notification prior to the changes taking effect. Your continued use of 99Taya after any privacy policy update means you accept the revised terms.
We recommend checking this page periodically so you always stay informed about how we handle your personal data. If you disagree with any changes, you have the right to close your account before the updated policy takes effect.
12 Contact Our Data Privacy Officer
If you have any questions, concerns, or complaints about this Privacy Policy or how 99Taya handles your personal data, please don't hesitate to reach out. Our Data Privacy Officer is here to help.
- Email: support@99taya.app
- Live Chat: Available on the 99Taya platform after logging in — 24/7.
- Platform: https://99taya.app
We aim to respond to all privacy-related enquiries within five (5) business days. For urgent matters such as suspected data breaches or unauthorized account access, please use our live chat for the fastest possible response.
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you feel your data privacy rights have not been adequately addressed by 99Taya.